Sun Garden Hotel

Disappointing staff, rooms were nice.

The location in the Booking app is incorrect. When calling the staff they don’t speak a single word of English. You need to copy paste the GPS coordinates into Apple Maps.

They had a good spread for breakfast and there were enough vegetarian options to make it worthwhile paying for it. The hotel is conveniently located near Shenzhen North station (important for us).

Their “gym” facility is laughable. There’s 2 treadmills and an elliptical in the same room as stacks of chairs. They should remove it from their offered facilities list. Their staff also had difficulty communicating and their WiFi doesn’t work without a China number (so their staff had to set it up). Even after setup, it was almost unusable due to speed. Nothing loaded on it. The last thing is that ‘Sun Garden Hotel’ doesn’t show up on Didi. We had to find out ourselves that it’s called ‘Xinmao Garden Hotel’.

The location is nice - various shops and food spots are nearby. It's quite close to the North Railway Station. Staff is very nice, the chef was very friendly and helpful. He also speaks English, so it helps a lot. Beds were quite comfortable. Breakfast was alright. The fact that there was something vegetarian friendly (noodles with vegetables) was a plus. A free shuttle car to the train station was nice.

WiFi was very frustrating as it was quite slow. Could be a bit cleaner, especially under shower.

Breakfast was ok, location was very bad. Sorry, but the staff was very very uncompetent. Maybe in China it is normal not to understand any word in english even with google translator, but they dont understand anything. I you have an international hotel, you should understand at least something.

If the staff would be more competent, what they are doing there.

The location is pretty good. There are many shops nearby and a mall as well. Breakfast is reasonable. Train station is also accessible by foot.

People are allowed to smoke at the restaurant and the corridor.

Location is good, staff very good, breakfast good, room clean and comfortable ,

The staff at the front desk were quiet friendly and willing to help , to mention John Lian, he was quiet fantastic and helped with the check in process and reassured that my stay would be comfortable. The front desk person Ms. Wang jing rong was quiet supportive and did a good job with the taxi booking and she followed up through with a call to the driver at the time of my drop off. People make the place better. Thanks for the support.

Fast checkinFast liftClean room2km from Shenzhen north railwayVery low price

Small roomBreakfast very simple

The staff at the front desk were helpful and friendly. We were reimbursed for the taxi ride from the train station to hotel when the hotel shuttle broke down and got cancelled at the last minute.

The barn door of the bathroom did not slide closed all the way and left a gap which was very uncomfortable for the user.

Fortunately, during check-in there happened to be a young man there who spoke English which was very helpful. Unfortunately, I missed breakfast. The bed was very comfy and the room was spacious enough for one person. The water pressure from the shower was very nice.

The distance from the nearest metro station was ok, but I thought it was closer.

Simple but eatable. Mostly Chinese style food.

Fitness room should be kept in 24 hours opening

This is an excellent place to stay at. The staff are very helpful and are willing to go an extra to help their customers. I absolutely recommend this place to other people who are going to shenzhen. Kudos to one of the staff named. kudos to one of their staffs named 李慧东Who help me to bring my bag back.

I have no negative things about this facility

Hotel room was good based on the price.

Near the national railway station

Most people did not speak English

Exceptional

Pleasant

Passable

Exceptional

Poor

Good